Frequently Asked Questions (FAQs)
What if I want a design on a different product type?
What we have listed on the site is what's readily available but a new listing can be made available with the design you want on a different product type. For example; you see a design you like on the Oversized Deep Drop Shoulder Tee but want an option on the Vintage Wash Frayed T-Shirt or on the Acid Wash Oversize Hoodie, email us at info@novaedgethreads.com to see what we can do for you! Please note that each product type has a certain maximum print area.
What if I want a design on the Front (rather than Back)?
What we have listed on the site is what's readily available. If you're interested in slightly different option, email us to see what we can do.
Do you offer products in other colors than Black?
What we have listed on the site is what's readily available. If you're interested in a specific design printed on a different color product, email us to see what we can do for you.
What is Acid Wash and Vintage Wash?
Acid washing is a garment washing technique that chemically fades the color of fabrics. Depending on the ratio of chlorine to water, the fabric can have a faded color style or a bleached white style. The vintage wash gives the garments their distinctive faded and lived-in look and feel.
Do you offer other sizes?
The dimensions of the garments vary by product type and can be found at the link below. If you don't see a size that works for you, please reach out to see what we can do for you. We are working to find solutions for more inclusive sizing.
https://novaedgethreads.com/pages/size-charts
Do you have a shop location?
Our products are currently exclusive to online purchase. We're interested in considering pop up shops including Brooklyn Pride 2025. Let us know if you'd show up!
Do you offer Custom Orders?
We would love to consider custom designs. Please reach out and let us know what you’re looking for. Depending on the word lengths and your preferences, we could come up with a custom design to see if you like. Custom Orders may be subject to custom pricing.
What should I do if my order information or address information is incorrect?
Please email us at orders@novaedgethreads.com with your order information and the correct information. Please double check before you hit send.
- If the address provided is deemed by the courier to be insufficient or inaccurate, the package will be returned to our production partners
- If this is the case, we may be able to provide the correct address to our production partner but you will be responsible for the re-shipping costs
- See our Shipping Policy for more information
How long does shipping take?
Shipping within the United States takes about 5-7 days with majority delivered within 10 days. International Shipping through a special line (when available) takes about 10 days on average with majority delivered within 15 days. On a rare occasion that the product purchased has to travel via International Standard Shipping, that could take up to a month to arrive. However, this is not likely as we have prioritized products that have reasonable shipping times.
Please understand that these shipping times are estimates and not guaranteed. Please refer to our disclaimers for more information. Each order has a tracking number that enables the monitoring of packages.
Do you offer discounts?
Yes! Subscribe to our emails and be the first to know about new promotional offers. We are considering seasonal or occasional promos.
What is the Partners Program?
NOVA EDGE THREADS donates 10% of profits. With our Partners Program, every sale routes investments back to organizations who serve our communities. Each month will focus on a specific organization and we will rotate throughout the year.
If you're a customer and would like to recommend a partner, please email us at PartnersProgram@novaedgethreads.com with the following information:
- Name of the Organization
- How you're affiliated (if applicable)
- Reason for the recommendation in your own words
- Website link to the Organization
- Receipt to prove you've been a customer
Other Questions or Comments?
Contact: info@novaedgethreads.com
